A real person answers.

We do not run a ticketing system. We do not run a chatbot. Write to us, and a real person — usually Benjamin in the early months — answers personally, generally within the day.

Email: hello@stillcandle.org
Studio: 3 Clifford Cl, Ashburton, VIC 3147, Australia

For families

Whatever you need to ask, we will answer. There are no questions about this product that are too small or too sensitive to put to us. If you would prefer to speak by phone, write first and we will arrange a time.

For funeral directors

We work with a small, deliberate network of partners. If you are a funeral director or pet aftercare provider interested in offering Still… to your families, please visit our For Funeral Directors page.

For press & media

Please write directly to hello@stillcandle.org with subject line Press. We are selective about coverage but always glad to speak with thoughtful writers.